Refund policy

Last Updated: 04 February 2025

At Crekart.com, your satisfaction is our top priority. We strive to offer high-quality products and ensure a smooth shopping experience. Below is our comprehensive return and refund policy for your reference.

Contact Information

For any return or refund queries, feel free to contact us:

1. Cancellation Policy

  • Order Cancellation:
    Cancellation requests will be accepted only if made before the order has been processed or shipped. Once an order is shipped, cancellation is no longer possible.

2. Return Policy

We accept returns for defective, damaged, or incorrect products.

Return Window

  • Returns are accepted within 14 days from the date of delivery.

Conditions for Returns

  • The product must be new, unused, and in its original packaging with all tags and accessories intact.
  • Defective or damaged items must be reported to our Customer Service team within 14 days of receipt with proof (e.g., photos).

How to Initiate a Return

  • Contact our Customer Service team via email at crekart1@gmail.com or call us at +91 70338 54762 with the following details:
    1. Order number
    2. Product details
    3. Proof of defect or damage (e.g., photos)
  • Once your return request is approved, we will provide you with detailed instructions for shipping the product back.

Items Not Eligible for Returns

  • Products that are used, damaged due to misuse, or missing original packaging and tags.
  • Items covered under a manufacturer’s warranty (please contact the manufacturer directly).
  • Perishable or personal-use items (e.g., hygiene products).

3. Refund Policy

We process refunds promptly to ensure a seamless experience.

Refund Processing Time

  • Refunds will be processed within 7 business days after we receive and inspect the returned product.

Refund Method

  • Refunds will be issued to the original payment method used during the purchase (e.g., credit card, bank account).

Shipping Costs

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.
  • For other cases (e.g., change of mind), the customer will bear the return shipping charges.

4. Exchange Policy

  • Exchanges are not accepted. If you need a replacement for a defective item, please request a return and place a new order.

Customer Support

If you have any questions or need assistance, feel free to contact us:

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